Warranty - Telect

No hassles. Guaranteed.

At Telect, our commitment to customer satisfaction is what drives our business every day. That's why when we say our products are backed by a "hassle-free" warranty, we mean it. If you experience a quality problem with a Telect product under warranty, getting things up and running again is simple:

Step One:
Contact Telect's quality call center at 877.471.7245 or email us at quality@telect.com and explain your concern.

Step Two:
Telect will ship a new replacement product, along with a return shipping label and authorization information.

Step Three:
When you receive your replacement product, simply pack up the defective product and return it to Telect using the return label, box and any additional information provided.

It's that simple. Again, the hassle-free warranty applies to standard Telect products under warranty. Standard warranty periods are listed below, and you'll find more details on our Terms and Conditions page.

Fiber optic panels, frames and bays: Five (5) years
Fiber optic cable products and components: Two (2) years
DSX-1 passive interconnect products and panels, except USOC RJ products: Lifetime (lifetime being deemed to be twenty (20) years)
DSX-3 passive interconnect products: Lifetime (lifetime being deemed to be twenty (20) years)
USOC RJ interconnection jacks within DSX-1 Products: Five (5) years
Terminal blocks: Five (5) years
Multiplexers, media converters and other active products: One (1) year
Copper cable telco products: Five (5) years
Power protection panels and bays: Five (5) years
Power systems: Five (5) years
Cable management products: Five (5) years
Relay racks, bays and frames, and equipment racks: Five (5) years
Enclosures: Five (5) years
Telect Media Gateway products, including modules, outlets, cables, switches, automation, security, audio: One (1) year
Telect Media Gateway chassis: Five (5) years
Hardware and accessories: One (1) year
Network engineering services and systems integration services: One (1) year
Refurbished products: One-half (1/2) the warranty period for new product of same type
All other products (including custom-designed products and expendable items such as patch cords, LEDs, hole plugs, lamp caps, circuit guards and designated strip cords): One (1) year