Privacy Statement
Quality & Warranty
Terms & Conditions
We respect and protect your privacy
The following information outlines our policy and procedure for the collection and use of personal information obtained from users of our website.
Use
Telect uses personal information provided on this site to:
- Fulfill requests for products and services
- Advise users of latest product announcements, promotions or offers
- Improve the quality of our service
Information provided to this site is not shared.
Participation
If you wish to access, delete or correct any identifying data you have supplied to Telect, please select one of the following options:
- Send an e-mail request to getinfo@telect.com
- Mail to:
Manager of Web Site Development
Marketing Department
23321 East Knox Avenue
Liberty Lake, Washington 99019
Cookies
Telect does not use cookies that contain any personally identifiable information.
Protection
To prevent unauthorized access and ensure the correct use of information, Telect has put in place appropriate physical, electronic and managerial procedures to safeguard information we collect online.
Changes to our Privacy Policy
Telect reserves the right to modify this privacy policy from time to time in its sole discretion by updating this page. Web users should therefore periodically visit this page to determine the current Privacy Policy.
Acceptance
By using this Website, you signify your agreement and endorsement of our policy statement and practices regarding online privacy. Users who purchase products may also wish to view Telect's
Terms and Conditions.
Questions
If you have questions or concerns about the collection, use or disclosure of your personal information, please contact Telect at 1.509.926.6000
Quality Policy and Certifications
"Our customers' expectations and satisfaction will be the highest priority in business decisions. Quality will be a major element of all business planning, with goals based on continuous improvement."
Telect's facilities are certified to ISO 9001 and TL 9000 standards.
Download TL 9000/ISO certificate for all Telect facilities.
Telect environmental and safety certifications include compliance to the Restriction on Hazardous Substances (RoHS), Waste Electrical and Electronic Equipment (WEEE), NEBS Compliance, UL Listing. CE Marking and ETSI standard.
Warranty
At Telect, our commitment to customer satisfaction is what drives our business every day. That's why when we say our products are backed by a
"hassle-free" warranty, we mean it. If you experience a quality problem with a Telect product under warranty, getting things up and running again is simple:
Contact Telect at
1.509.926.6000 or
submit a case
and explain your concern.
Telect will issue you a Return Material Authorization form (RMA) to replace or repair the product under warranty. Simply pack up the defective product with the authorization form and return it to Telect.
It's that simple. Again, the hassle-free warranty applies to standard Telect products under warranty.
Telect warrants to Customer that Product sold are free from defects in material and workmanship under normal use and service, subject to exceptions stated in our terms and conditions. Product purchased is warranted for the time period set forth in our terms and conditions, commencing from the date of shipment to the original Customer. Notwithstanding the forgoing, Product Telect acquires from or through a third-party manufacturer or distributor and resells to Customer as the original customer will carry the manufacturer's pass-through warranty, if any, in accordance with our terms and conditions.
Copper
- DSX-1 passive interconnect products and panels, except USOC RJ products: Lifetime (lifetime being deemed to be twenty (20) years)
- DSX-3 passive interconnect products: Lifetime (lifetime being deemed to be twenty (20) years)
- USOC RJ interconnection jacks within DSX-1 Products: Five (5) years
- Terminal blocks: Five (5) years
- Multiplexers, media converters and other active products: One (1) year
- Copper cable telco products: Five (5) years
- Cable management products: Five (5) years
- Telect Media Gateway products, including modules, outlets, cables, switches, automation, security, audio: One (1) year
- Telect Media Gateway chassis: Five (5) years
- Hardware and accessories: One (1) year
- Network engineering services and systems integration services: One (1) year
- Refurbished products: One-half (1/2) the warranty period for new product of same type
- All other products (including custom-designed products and expendable items such as patch cords, LEDs, hole plugs, lamp caps, circuit guards, and designated strip cords): One (1) year
Enclosures
- Enclosures: Five (5) years
- Hardware and accessories: One (1) year
- Network engineering services and systems integration services: One (1) year
- Refurbished products: One-half (1/2) the warranty period for new product of same type
- All other products (including custom-designed products and expendable items such as patch cords, LEDs, hole plugs, lamp caps, circuit guards, and designated strip cords): One (1) year
Fiber
- Fiber optic panels, frames and bays: Five (5) years
- Fiber optic cable products and components: Two (2) years
- Cable management products: Five (5) years
- Network engineering services and systems integration services: One (1) year
- Refurbished products: One-half (1/2) the warranty period for new product of same type
- All other products (including custom-designed products and expendable items such as patch cords, LEDs, hole plugs, lamp caps, circuit guards, and designated strip cords): One (1) year
Power
- Power protection panels and bays: Five (5) years
- Power systems: Five (5) years
- Hardware and accessories: One (1) year
- Network engineering services and systems integration services: One (1) year
- Refurbished products: One-half (1/2) the warranty period for new product of same type
- All other products (including custom-designed products and expendable items such as patch cords, LEDs, hole plugs, lamp caps, circuit guards, and designated strip cords): One (1) year
Racks
- Cable management products: Five (5) years
- Relay racks, bays and frames, and equipment racks: Five (5) years
- Hardware and accessories: One (1) year
- Network engineering services and systems integration services: One (1) year
- Refurbished products: One-half (1/2) the warranty period for new product of same type
- All other products (including custom-designed products and expendable items such as patch cords, LEDs, hole plugs, lamp caps, circuit guards, and designated strip cords): One (1) year
All orders placed with Telect are subject to the following terms and conditions, as well as any additional terms and conditions presented on or accompanying a Telect quotation or Sales Order Acknowledgment. Orders given pursuant to an existing agreement are also subject to the terms of such agreement, and such terms shall control in the case of any conflict with the provisions hereof. Telect specifically rejects and Customer disclaims all printed provisions in Customer's printed Purchase Orders or on any associated forms and/or documents.
These terms and conditions, together with Telect's Sales Order Acknowledgement shall constitute the entire agreement between Telect and Customer with respect to any Customer Purchase Order and the Product provided hereunder. These terms and conditions supersede any prior or contemporaneous, written or oral agreements or representations between Telect and Customer. Any amendment of these terms and conditions must be in writing and signed by Telect to be binding on Telect. No Customer Purchase Order shall be binding without Telect's written Sales Order Acknowledgement.
Telect's complete Terms and Conditions of Sale
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